Unit Standard

Learning Resources

Unit 6743

Level 2
Credits 2
Version 5

Demonstrate an understanding of ergonomic principles for computer workstations.

Learners credited with this unit standard are able to:

• describe ergonomic principles for computer workstations,
• operate a computer workstation according to ergonomic principles.

Learning Assessment Guide (PDF 374 KB)

Reference material available:

Booklet:
Demonstrate an Understanding of Ergonomic Principles for Computer Workstations - Learnkey Booklet 6743.

Websites:
Approved codes of practice for the safe use of VDU units at work: www.osh.govt.nz/order/catalogue/220.shtml
Floppy Ergonomist (a free guide): www.osh.govt.nz/order/catalogue

Unit 6746

Level 4
Credits 3
Version 6

Describe information systems departments in business organisations.

Learners credited with this unit standard are able to:

• describe the roles and the typical structures of information systems departments in business organisations.

Learning Assessment Guide (PDF 362 KB)

Unit 6910

Level 4
Credits 10
Version 3

Integrate business administration functions and systems.

Learners credited with this unit standard are able to:

• select and operate office equipment,
• coordinate business administration systems and operations to produce information.

Learning Assessment Guide (PDF 406 KB)

Unit 6911

Level 4
Credits 4
Version 3

Manage copying services.

Learners credited with this unit standard are able to:

• evaluate copying options and select copying techniques to meet client requests for copying services,
• provide copying services to meet client requests,
• assess organisational copying services needs and coordinate copying services.

Learning Assessment Guide (PDF 396 KB)

Unit 7091

Level 4
Credits 4
Version 3

Facilitate adult learning in New Zealand's cultural environment.

Learners credited with this unit standard are able to:

• identify diverse cultural needs in a New Zealand cultural environment,
• establish and maintain a culturally safe and inclusive learning environment.

Learning Assessment Guide (PDF 400 KB)

Training providers:

EMA Training Centre: www.ema.co.nz
Life Time Learning: www.lifetimelearning.co.nz

Reference material available:

Books:
Bell D. New to New Zealand: a Guide to Ethnic Groups in New Zealand.
Carr Ruffino, N. Management Skills: Making Diversity Work

Booklet:
Foster & Promote an Inclusive Learning Culture - TAFE Learner Guide TAAENV402A

Unit 7092

Level 5
Credits 4
Version 2

Formulate a proposal for adult education and training.

Learners credited with this unit standard are able to:

• establish proposal opportunities and requirements for adult education and training,
• prepare a proposal for adult education and training,
• present the proposal,
• evaluate the effectiveness of the proposal process.

Learning Assessment Guide (PDF 386 KB)

Reference material available:

Book:
Reay, D. Planning a Training Strategy.

Websites:
NZ Association for Training and Development - Links are all very helpful: http://www.nzatd.org.nz/?id=29
Don Clark is well respected in the Learning and Development area: process, theory, ideas, tips, etc: www.nwlink.com/~donclark/hrd.html

Unit 7093

Level 5
Credits 6
Version 2

Design learning sessions for adult education and training.

Learners credited with this unit standard are able to:

• define learning outcomes of sessions,
• select session content,
• plan delivery processes,
• design assessment activities,
• plan review.

Learning Assessment Guide (PDF 57 KB)

Training providers:

EMA Training Centre: www.ema.co.nz

Reference material available:

Books:
Allen, R. Train Smart: Perfect Training Every Time
Reay, D. Implementing Training

Unit 7094

Level 6
Credits 9
Version 2

Design courses for adult education and training.

Learners credited with this unit standard are able to:

• formulate course rationale,
• define course,
• outline course content,
• plan course assessment,
• plan course evaluation,
• review course design.

Learning Assessment Guide (PDF 398 KB)

Unit 7095

Level 5
Credits 3
Version 2

Facilitate adult learners' individualised learning.

Learners credited with this unit standard are able to:

• establish individualised learning outcomes,
• negotiate action plans for individualised learning,
• support learner progress.

Learning Assessment Guide (PDF 380 KB)

Training providers:

EMA Training Centre: www.ema.co.nz

Reference material available:

Website:
NZ Association for Training and Development - Links are all very helpful: http://www.nzatd.org.nz/?id=29

Don Clark is well respected in the Learning and Development area: process, theory, ideas, tips, etc: www.nwlink.com/~donclark/hrd.html

Unit 7096

Level 4
Credits 8
Version 2

Deliver learning presentations to adult learners.

Learners credited with this unit standard are able to:

• prepare, deliver, and review learning presentations.

Learning Assessment Guide (PDF 390 KB)

Training providers:

EMA Training Centre: www.ema.co.nz

Reference material available:

Books:
Allen, R. Train Smart: Perfect Training Every Time.
Allen, R. The Ultimate Book of Music for Learning.
Allen, R. Impact Teaching: Ideas & Strategies for Teachers to Maximise Student Learning.
Kirkpatrick, D. Evaluating Training Programs.
Johnson, S. The One Minute Teacher: How to Teach Others to Teach Themselves.
Moss, G. Training Secrets: Helping Adults Learn.
Scannel, E. & Newstrom, J. Even More Games Trainers Play.

Unit 7097

Level 5
Credits 8
Version 2

Facilitate interactive learning sessions for adults.

Learners credited with this unit standard are able to:

• prepare, facilitate and review interactive learning sessions.

Learning Assessment Guide (PDF 394 KB)

Training providers:

EMA Training Centre: www.ema.co.nz

Reference material available:

Books:
Burns, T. & Sinfield, S.Teaching, Learning & Study Skills.
Kirkpatrick, D. Evaluating Training Programs.

Booklets:
William Teao's Resource for Adult Education and Training - 7097 7107 7115 9694.

Video with Booklet:
The Impact Training & Presentation Skills Workshop.

Unit 7098

Level 6
Credits 9
Version 2

Evaluate adult training courses.

Learners credited with this unit standard are able to:

• plan an evaluation process for an adult training course,
• collect and analyse data on an adult training course,
• report on the results of the evaluation.

Learning Assessment Guide (PDF 388 KB)

Unit 7100

Level 5
Credits 8
Version 3

Manage learning events for adult education and training.

Learners credited with this unit standard are able to:

• plan, organise, and review learning events.

Learning Assessment Guide (PDF 390 KB)

Reference material available:

Books:
Reay, D. Planning a Training Strategy.
Hale, J. Outsourcing Training & Development: Factors for Success.

Unit 7101

Level 7
Credit 8
Version 2

Apply generic management skills in the adult education and training environment.

Learners credited with this unit standard are able to:

• integrate an organisation's adult education and training policies, values, and strategic vision into own existing management practices,
• manage people in the adult education and training environment,
• manage resources (other than human) in the adult education and training environment.

Learning Assessment Guide (PDF 402 KB)

Unit 7102

Level 5
Credits 6
Version 3

Demonstrate knowledge of theoretical models of adult learning.

Learners credited with this unit standard are able to:

• demonstrate knowledge of at least three theories of adult learning,
• critically analyse the concept and application of learning styles within adult learning contexts.

Learning Assessment Guide (PDF 376 KB)

Reference material available:

Website:
http://www.nzlifelonglearning.com/links/learning-theory-research.html

Unit 7103

Level 4
Credits 4
Version 2

Determine adult training requirements of individuals.

Learners credited with this unit standard are able to:

• identify employee requirements for a specified job,
• match the competency of an individual against the employee requirements for the specified job,
• determine training requirements for the individual in order to address identified needs.

Learning Assessment Guide (PDF 376 KB)

Reference material available:

Training Manual:
Learning Needs Analysis.

Booklet:
Use Training Packages to Meet Clients Needs -TAFE Learner Guide TAAENV401A.

Unit 7104

Level 6
Credits 10
Version 2

Determine the adult training and development requirements of an organisation.

Learners credited with this unit standard are able to:

• plan training needs analysis for an organisation,
• conduct training needs analysis for an organisation,
• make training recommendations for the organisation.

Learning Assessment Guide (PDF 378 KB)

Reference material available:

Book:
Kirkpatrick, D. Evaluating Training Programs.

Training Manual:
Learning Needs Analysis.

Unit 7105

Level 5
Credits 8
Version 2

Determine the adult training and development requirements of a group.

Learners credited with this unit standard are able to:

• plan training needs analysis for an adult group,
• conduct the training needs analysis for the adult group,
• make training recommendations for the adult group.

Learning Assessment Guide (PDF 375 KB)

Reference material available:

Books:
Reay, D. Identifying Training Needs.
Reay, D. Planning a Training Strategy.

Training Manual:
Learning Needs Analysis.

Unit 7106

Level 4
Credits 5
Version 2

Provide guidance for individual adult trainees.

Learners credited with this unit standard are able to:

• prepare an individual adult's development plan,
• provide guidance and feedback to adult learners,
• review adult learners' development goals.

Learning Assessment Guide (PDF 381 KB)

Training providers:

Life Time Learning: www.lifetimelearning.co.nz

Reference material available:

Books:
Johnson, S. The One Minute Teacher: How to Teach Others to Teach Themselves.
Steinbach, R. On The Job Training: Preparing Employees For Success.
Steele, E. The Mentoring Handbook.

Booklets:
William Teao's Resource for Adult Education and Training - 7106 & 7108.
Facilitate Individual Learning: Trainer, Coach, Mentor - TAFE Learner Guide TAAENV403A.

Training Manuals:
Mentoring.
Introducing Mentoring in Your Organisation.
The Manager as Trainer, Coach & Guide.

DVD with Booklet:
Coaching to Clarify Expectations.

Unit 7108

Level 4
Credits 8
Version 2

Deliver on-job training to adults.

Learners credited with this unit standard are able to:

• prepare, deliver, and review on-job training.

Learning Assessment Guide (PDF 377 KB)

Training providers:

EMA Training Centre: www.ema.co.nz
Life Time Learning: www.lifetimelearning.co.nz

Reference material available:

Books:
Reay, D. Identifying Training Needs
Reay, D. Implementing Training
Reay, D. Planning a Training Strategy.
Steinbach, R. On-the-Job Training: Preparing Employees for Success.
Allen, R. Train Smart: Perfect Training Every Time.
Allen, R. Impact Teaching: Ideas & Strategies for Teachers to Maximise Student Learning.
Kirkpatrick, D. Evaluating Training Programs.
Moss, G. Training Secrets: Helping Adults Learn.
Johnson, S. The One Minute Teacher: How to Teach Others to Teach Themselves.

Training Manual:
Learning Needs Analysis.

Booklets:
William Teao's Resource for Adult Education and Training - 7106 & 7108.
Facilitate Workbased Learning - TAFE Learner Guide TAAENV404A.

Videos with Booklet:
You'll Soon Get the Hang of it.
Coaching on the Job.

Unit 7110

Level 5
Credits 8
Version 3

Improve own professional knowledge and practice in adult education and training.

Learners credited with this unit standard are able to:

• critically reflect on own practice in adult education and training,
• work with stakeholders to improve own professional knowledge and practice,
• review own professional knowledge and practice.

Learning Assessment Guide (PDF 374 KB)

Reference material available:

Books:
Kwok-Wing, L. E-Learning.
Benseman, J. Making Learning Happen - A Study of Effective Teaching in Training Opportunities.

Training Manual:
Advancing Trainer Skills.

Unit 7112

Level 5
Credits 6
Version 3

Support and promote the adult training and development function within an organisation.

Learners credited with this unit standard are able to:

• develop a plan to obtain support for adult training and development,
• promote training for adults,
• report on training,
• review the planning, promotion, and reporting processes.

Learning Assessment Guide (PDF 381 KB)

Unit 7114

Level 5
Credits 8
Version 3

Coach adult learner(s).

Learners credited with this unit standard are able to:

• prepare and deliver coaching sessions for adult learner(s),
• review coaching of adult learner(s).

Learning Assessment Guide (PDF 397 KB)

Training providers:

EMA Training Centre: www.ema.co.nz
Life Time Learning: www.lifetimelearning.co.nz
Macquarie Training: www.mtrain.co.nz
People Power: www.peoplepower.co.nz

Reference material available:

Books:
Whitmore, J. Coaching for Performance: Growing People Performance & Purpose.
Zeus, P. & Skiffington, S. The Complete Guide to Coaching at Work.
Zeus, P. & Skiffington, S. The Toolkit to Coaching at Work.

Training Manuals:
Coaching.
The Manager as Trainer, Coach & Guide.

Video:
Coaching on the Job.

Unit 7115

Level 4
Credits 4
Version 2

Create and maintain a positive learning environment for adult learner groups.

Learners credited with this unit standard are able to:

• prepare, create, and maintain a positive learning environment for adult learners.

Learning Assessment Guide (PDF 394 KB)

Training providers:

Life Time Learning: www.lifetimelearning.co.nz

Reference material available:

Booklet:
William Teao's Resource for Adult Education and Training - 7097 7107 7115 9694.

Unit 7117

Level 2
Credits 2
Version 3

Produce a plan to enhance own learning.

Learners credited with this unit standard are able to:

• describe factors which enhance own learning,
• describe own learning style,
• produce a plan to enhance own learning effectiveness.

Learning Assessment Guide (PDF 397 KB)

Unit 7118

Level 2
Credits 3
Version 3

Manage own learning programme.

Learners credited with this unit standard are able to:

• demonstrate knowledge of learning processes,
• produce a plan to achieve identified learning outcomes,
• implement the plan.

Learning Assessment Guide (PDF 380 KB)

Unit 7121

Level 2
Credits 2
Version 3

Demonstrate information search, access, and selection skills.

Learners credited with this unit standard are able to:

• determine the purpose and scope of an information search,
• access and select information,
• review the information search, access, and selection process undertaken.

Learning Assessment Guide (PDF 369 KB)

Reference material available:

Book:
Gawith, G. Research Success.

Website:
The essentials of how to search on Google: www.google.co.nz/intl/en/help/basics.html http://www.google.co.nz/intl/en/help/basics.html

Self-Directed Workbook:
Information search, access and selection (under development)

Unit 7124

Level 2
Credits 2
Version 3

Demonstrate knowledge of one-to-one negotiation.

Learners credited with this unit standard are able to:

• describe own behaviours and responses of one-to-one negotiation,
• describe actions and strategies for achieving positive outcomes in one-to-one negotiation.

Learning Assessment Guide (PDF 385 KB)

Unit 7125

Level 4
Credits 3
Version 3

Negotiate on own behalf.

Learners credited with this unit standard are able to:

• prepare for one-to-one negotiation in relation to a personally-defined objective,
• carry out the negotiation,
• evaluate the negotiation.

Learning Assessment Guide (PDF 379 KB)

Unit 7452

Level 5
Credits 10
Version 2

Plan, organise and allocate work to achieve objectives.

Learners credited with this unit standard are able to:

• set, agree and update work objectives with individuals and teams,
• plan work design and methods to achieve objectives,
• organise and allocate resources to achieve objectives,
• evaluate implementation of work plans and methods against objectives and required outcomes.

Learning Assessment Guide (PDF 402 KB)

Training providers:

Leadership Development NZ: www.leadershipdevelopment.co.nz
Precision Training: www.precisiontraining.co.nz

Reference material available:

Book:
Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management, Ch 9.

Unit 7454

Level 5
Credits 7
Version 2

Plan, manage and review projects.

Learners credited with this unit standard are able to:

• plan projects,
• manage project implementation,
• review project effectiveness,
• identify and define resource requirements, project costs and timeframes,
• monitor and evaluate the project.

Learning Assessment Guide (PDF 387 KB)

Training providers:

PACT Training Consultants: www.pact.co.nz

Reference material available:

Book:
Martin, P & Tate, K. The Project Management Memory Jogger.

Video with CD:
Project Management for Teams.

Unit 7455

Level 6
Credits 10
Version 3

Develop and strengthen customer relationships and services.

Learners credited with this unit standard are able to:

• develop, implement and review customer service standards,
• monitor and review customer services against standards,
• build customer relationships.

Learning Assessment Guide (PDF 73 KB)

Reference material available:

Books:
Gerson, R. Measuring Customer Satisfaction.
Blanchard, K. & Bowles, S. Raving Fans: A Revolutionary Approach to Customer Service.

Unit 7456

Level 6
Credits 10
Version 3

Develop and strengthen supplier relationships.

Learners credited with this unit standard are able to:

• develop strategic sourcing agreements with selected suppliers,
• enhance supplier relationships for mutual benefit.

Learning Assessment Guide (PDF 391 KB)

Reference material available:

Book:
Cox, A. Lonsdale, C. Sanderson, J. & Watson, G. Business Relationships for Competitive Advantage.

Unit 7458

Level 5
Credits 5
Version 2

Maintain compliance with policy, procedures and legal requirements.

Learners credited with this unit standard are able to:

• assess and comply with legal obligations on business operations,
• establish compliance procedures for regulatory codes and standards,
• monitor and review systems and procedures to ensure compliance.

Learning Assessment Guide (PDF 387 KB)