Unit Standard

Learning Resources

Unit 12336

Level 4
Credits 4
Version 2

Write a manual or technical text.

Learners credited with this unit standard are able to:

• write a manual or technical text.

Learning Assessment Guide (PDF 396 KB)

Training providers:

PACT Training Consultants: www.pact.co.nz

Reference material available:

Book:
McAlpine, R. Crash Course in Corporate Communications.

Unit 12349

Level 2
Credits 3
Version 2

Demonstrate time management.

Learners credited with this unit standard are able to:

• demonstrate effective use of time in relation to own and/or group priorities,
• demonstrate methods to facilitate efficient use of time in dealing with priorities.

Learning Assessment Guide (PDF 397 KB)

Training providers:

Rapid Results: www.icontact.co.nz
Strive LTD: www.strive.co.nz
EMA Training Centre: www.ema.co.nz

Reference material available:

Books:
James, J. More Time , Less Stress.
Pearce, R. Getting a Grip on Time.

Unit 12355

Level 2
Credits 2
Version 2

Demonstrate knowledge of stress and ways of dealing with it.

Learners credited with this unit standard are able to:

• describe stress and its common sources and effects,
• describe ways of dealing with stress.

Learning Assessment Guide (PDF 372 KB)

Training providers:

Rapid Results: www.icontact.co.nz
Strive LTD: www.strive.co.nz
TOSHA: www.tosha.co.nz

Reference material available:

Books:
Scott D. Stress that Motivates: Self Talk secrets for Success.
James, J. More Time, Less Stress.

DVD:
Hotlines: Staying Positive.

Unit 12833

Level 4
Credits 4
Version 3

Apply communication skills within the mediation process.

Learners credited with this unit standard are able to:

• identify communication skills and strategies within the mediation process,
• apply communications skills within the mediation process.

Learning Assessment Guide (PDF 382 KB)

Unit 12834

Level 4
Credits 6
Version 3

Demonstrate understanding of the dynamics and sources of conflict in mediation.

Learners credited with this unit standard are able to:

• explain the dynamics of conflict,
• explain sources of conflict in relation to mediation,
• identify external sources of conflicts from the wider socio-cultural context that impact on the mediation process.

Learning Assessment Guide (PDF 380 KB)

Unit 12835

Level 5
Credits 8
Version 3

Demonstrate knowledge of when the mediation process is appropriate to the resolution of disputes.

Learners credited with this unit standard are able to:

• compare different dispute resolution techniques,
• consider the advantages and disadvantages of mediation to a particular dispute situation,
• determine when mediation is an appropriate dispute resolution process.

Learning Assessment Guide (PDF 373 KB)

Unit 12836

Level 5
Credits 8
Version 3

Describe and manage power in the mediation process.

Learners credited with this unit standard are able to:

• describe the impact of power in the mediation process,
• identify and describe situations where power differences exist,
• describe how external power relations can affect the mediation process,
• manage power in the mediation process.

Learning Assessment Guide (PDF 383 KB)

Unit 12837

Level 5
Credits 4
Version 3

Examine and apply the use of caucusing in mediation.

Learners credited with this unit standard are able to:

• explore the use of caucusing in mediation,
• examine the arguments for and against caucusing in specific mediation scenarios,
• manage caucusing in the mediation.

Learning Assessment Guide (PDF 378 KB)

Unit 12838

Level 6
Credits 8
Version 3

Compare and analyse different approaches to mediation.

Learners credited with this unit standard are able to:

• compare two theoretical perspectives as these relate to mediation,
• compare two models of practice for mediation,
• analyse two theories of mediation.

Learning Assessment Guide (PDF 379 KB)

Unit 12839

Level 5
Credits 6
Version 3

Demonstrate understanding of ethical and legal obligations of mediators.

Learners credited with this unit standard are able to:

• demonstrate understanding of ethical issues for mediators,
• demonstrate understanding of the legal liability of mediators.

Learning Assessment Guide (PDF 409 KB)

Unit 12840

Level 6
Credits 10
Version 4

Demonstrate the ability to mediate.

Learners credited with this unit standard are able to:

• determine when mediation is appropriate,
• demonstrate knowledge and skills as a mediator.

Learning Assessment Guide (PDF 387 KB)

Unit 12841

Level 5
Credits 4
Version 4

Demonstrate knowledge of New Zealand legislation related to the mediation of disputes.

Learners credited with this unit standard are able to:

• demonstrate knowledge of legislation covering a dispute,
• explain and apply the legislation.

Learning Assessment Guide (PDF 369 KB)