Unit Standard |
Details |
Learning Resources |
Unit 12336
Level 4
Credits 4
Version 2 |
Write a manual or technical text - write a manual or technical text
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Provider(s): Reference Materials available: Book: - McAlpine, R. Crash Course in Corporate Communications
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Unit 12349
Level 2
Credits 3
Version 2
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Demonstrate time management - Demonstrate effective use of time in relation to own and/or group priorities
- Demonstrate methods to facilitate efficient use of time in dealing with priorities
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Provider(s): Reference Materials available: Book: - James, J. More Time , Less Stress
- Pearce, R. Getting a Grip on Time.
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Unit 12355
Level 2
Credits 2
Version 2
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Demonstrate knowledge of stress and ways of dealing with it - Describe stress and its common sources and effects
- Describe ways of dealing with stress
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Provider(s): Reference Materials available: Book: - Scott D. Stress that Motivates: Self Talk secrets for Success.
- James, J. More Time, Less Stress
DVD: - Hotlines: Staying Positive
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Unit 12833
Level 4
Credits 4
Version 3 |
Apply communication skills within the mediation process - Identify communication skills and strategies within the mediation process
- Apply communications skills within the mediation process
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Provider(s): Reference Materials available: |
Unit 12834
Level 4
Credits 6
Version 3 |
Demonstrate understanding of the dynamics and sources of conflict in mediation - Explain the dynamics of conflict
- Explain sources of conflict in relation to mediation
- Identify external sources of conflicts from the wider socio-cultural context that impact on the mediation process
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Provider(s): Reference Materials available: |
Unit 12835
Level 5
Credits 8
Version 3 |
Demonstrate knowledge of when the mediation process is appropriate to the resolution of disputes - Compare different dispute resolution techniques
- Consider the advantages and disadvantages of mediation to a particular dispute situation
- Determine when mediation is an appropriate dispute resolution process
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Provider(s): Reference Materials available: |
Unit 12836
Level 5
Credits 8
Version 3 |
Describe and manage power in the mediation process - Describe the impact of power in the mediation process
- Identify and describe situations where power differences exist
- Describe how external power relations can affect the mediation process
- Manage power in the mediation process
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Provider(s): Reference Materials available: |
Unit 12837
Level 5
Credits 4
Version 3 |
Examine and apply the use of caucusing in mediation - Explore the use of caucusing in mediation
- Examine the arguments for and against caucusing in specific mediation scenarios
- Manage caucusing in the mediation
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Provider(s): Reference Materials available: |
Unit 12838
Level 6
Credits 8
Version 3 |
Compare and analyse different approaches to mediation - Compare two theoretical perspectives as these relate to mediation
- Compare two models of practice for mediation
- Analyse two theories of mediation
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Provider(s): Reference Materials available: |
Unit 12839
Level 5
Credits 6
Version 3 |
Demonstrate understanding of ethical and legal obligations of mediators - Demonstrate understanding of ethical issues for mediators
- Demonstrate understanding of the legal liability of mediators
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Unit 12840
Level 6
Credits 10
Version 4 |
Demonstrate the ability to mediate - Determine when mediation is appropriate
- Demonstrate knowledge and skills as a mediator
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Provider(s): Reference Materials available: |
Unit 12841
Level 5
Credits 4
Version 4 |
Demonstrate knowledge of New Zealand legislation related to the mediation of disputes - Demonstrate knowledge of legislation covering a dispute
- Explain and apply the legislation.
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Provider(s): Reference Materials available: |
