Unit Standard |
Details |
Learning Resources |
Unit 18145
Level 6
Credits 10
Version 1 |
Plan, implement, and manage a public consultation process with prescribed terms of reference - Identify and define objectives for the consultation process
- Identify and interpret the context of the consultation and evaluate consultation models
- Select and evaluate a consultation process
- Select and implement a communications strategy
- Determine the resource requirements of the consultation process
- Implement the consultation process
- Evaluate and report on the consultation process
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Provider(s): Reference Materials available: |
Unit 18203
Level 4
Credits 3
Version 3 |
Verify evidence for assessment for candidate - Plan the verification process
- Verify candidate's evidence
- Complete verification documentation
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Provider(s): · PACT Training Consultants: www.pact.co.nz Reference Materials available: |
Unit 18336
Level 4
Credits 5
Version 2
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Demonstrate and apply knowledge of team-building skills - Demonstrate knowledge of the processes of team building in the workplace
- Facilitate team-building processes in a workplace activity
- Review and evaluate workplace team-building processes in relation to the workplace
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Provider(s): Reference Materials available: Book: - Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management.
- Harrington-Mackin, D. The Team Building Toolkit
- Blanchard, K. & Bowles, S. High Five - The Magic of Working Together
- Scannell, E.E. & Newstrom, J.W. Even More Games Trainers Play
Video with Booklet: Big File: - Indoor & Outdoor Team Development
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Unit 18337
Level 4
Credits 5
Version 2 |
Plan, organise, and evaluate training and development activities for a workplace team - Determine training and development requirements for a specified workplace team
- Organise training and development activities for a specified workplace team
- Evaluate the effectiveness of the training and development activities
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Provider(s): Reference Materials available: Book: - Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management.
- Reay, D. Planning a Training Strategy.
- Burns, R. The Adult Learner at Work.
Big File: Website: - NZ Association of Training and Development - links to NZ providers & other useful L&D sites
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Unit 18338
Level 4
Credits 5
Version 2 |
Prepare and implement a project as a member of a project team - Scope and plan a project as a member of a project team
- Implement the project as a member of a project team
- Review personal performance as a member of a project team
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Provider(s): - Macquarie Training: www.mtrain.co.nz
- Leadership Development NZ: www.leadershipdevelopment.co.nz
Reference Materials available: Book: - Gaynor, G.H What Every New Manager Needs to Know: Making a Successful Transition to Management
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Unit 18408
Level 3
Credits 3
Version 3 |
Demonstrate knowledge of fire and emergency warden duties in the workplace - Demonstrate knowledge of evacuation requirements for a particular workplace or site
- Explain the duties of a Fire and Emergency Warden
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Provider(s): Reference Materials available: |
Unit 18411
Level 4
Credits 6
Version 3 |
Explain organisational injury management procedures - Explain the requirements of the Injury Prevention, Rehabilitation, and Compensation Act in relation to work related injuries and illnesses.
- Explain workplace early reporting and intervention requirements in accordance with organisational and legislative requirements.
- Describe the claim lodgement and rehabilitation process in terms of legislative and organisational requirements.
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Provider(s): Reference Materials available: |
Unit 18509
Level 4
Credits 6
Version 1 |
Demonstrate knowledge of the risk management process in the public sector - Demonstrate knowledge of the philosophy and concept of risk management in the public sector
- Describe the risk management process in the public sector in terms of the Australia and New Zealand Standard for Risk Management
- Identify elements associated with the assembly of a risk management plan in the public sector in terms of the Australia and New Zealand Standard for Risk Management
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Provider(s): Reference Materials available: |
Unit 18510
Level 3
Credits 5
Version 2 |
Process emergency service calls at an emergency response contact centre - Receive and manage emergency calls
- Enter details of emergency calls into recording system
- Carry out emergency call follow-up procedures
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Provider(s): Reference Materials available: |
Unit 18511
Level 3
Credits 5
Version 2 |
Dispatch resources from an emergency response contact centre in response to emergency service calls - Allocate and dispatch resources to emergencies
- Communicate with resources dispatched to emergencies
- Carry out emergency dispatch follow-up procedures
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Provider(s): Reference Materials available: |
Unit 18663
Level 2
Credits 4
Version 1 |
Demonstrate knowledge of and apply sustainable environmental management practices in the workplace - Describe the effect of a human activity on the environment
- Demonstrate knowledge of the effect on the environment, of activities and practices in a specified workplace
- Take actions within a workplace that help to sustain and improve the environment
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Provider(s): Reference Materials available: |
Unit 18664
Level 4
Credits 6
Version 2 |
Apply sustainable environmental management practices as a workplace supervisor - Analyse the effect of human activity on the physical environment for a specified workplace
- Demonstrate knowledge of sustainable environmental management issues relevant to a supervisor for a specified workplace
- Promote and evaluate sustainable environmental management practices as a workplace supervisor for a specified workplace
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Provider(s): Reference Materials available: Book: - Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management.
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Unit 18735
Level 2
Credits 3
Version 2 |
Create a simple website to meet the specifications of a given brief - Plan a simple website to meet the specifications of a given brief.
- Produce the website using a web-authoring application.
- Evaluate the website.
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Provider(s): Reference Materials available: |
Unit 18743
Level 1
Credits 2
Version 2 |
Produce a spreadsheet from instructions |
Provider(s): Reference Materials available: |
Unit 18748
Level 4
Credits 5
Version 3 |
Use a computer application to plan and monitor a project for an organisation - Draft, modify, implement, monitor and evaluate a project plan, using a computer application
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Provider(s): Reference Materials available: |
Unit 18756
Level 3
Credits 4
Version 3 |
Use and maintain a computer database for business reporting and decision making - Demonstrate knowledge of database purpose and operation
- Prepare data for computer data entry
- Maintain organisation database
- Use database to report and maintain organisation information
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Provider(s): Reference Materials available: |
Unit 19015
Level 4
Credits 3
Version 2 |
Carry out and report on financial analysis in a business operation - Demonstrate knowledge of financial analysis in a business operation
- Calculate ratios to provide measures in a business operation
- Report the results of financial analysis in a business operation
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Provider(s): Reference Materials available: |
Unit 19020
Level 5
Credits 6
Version 2 |
Develop performance standards and monitor performance for a logistics operation - demonstrate knowledge of performance measurement in a logistics context
- establish performance standards and monitoring systems for a logistics operation within the context of an organisation's business plan
- apply the monitoring systems
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Provider(s): Reference Materials available: |
Unit 19022
Level 6
Credits 12
Version 1 |
Manage human resources as a manager in a business operation - Establish human resource requirements for a business operation
- Explain employer obligations and responsibilities
- Review organisational staff training policies and processes for a business operation for compliance with best practice
- Describe procedures for the recruitment, release, dismissal, and termination of individuals in a business operation
- This unit standard is for people who manage staff.
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Provider(s): Reference Materials available: |
Unit 19025
Level 4
Credits 7
Version 2 |
Demonstrate and apply knowledge of quality assurance in a business operation - explain concepts, systems, and principles of quality and quality assurance
- identify the quality assurance requirements for a business operation
- assess the quality assurance system of a business operation
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Provider(s): Reference Materials available: |
Unit 19028
Level 5
Credits 5
Version 2 |
Contract for service in a business operation - describe the contractual relationship between the parties in a contract for service
- develop a brief for a contract for service for a business operation
- negotiate a contract for service for a business operation
- manage a contract for service in a business operation
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Provider(s): Reference Materials available: |
Unit 19030
Level 4
Credits 5
Version 2 |
Demonstrate knowledge of tendering, negotiating, and managing a contract in a business operation - Demonstrate knowledge of competitive tendering procedures
- Demonstrate knowledge of contract negotiation and contract development in a business operation
- Demonstrate knowledge of managing a contract in a business operation
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Provider(s): Reference Materials available: Book: - Fisher, R. & Ury, W. Getting to Yes: Negotiating an Agreement Without Giving in
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Unit 19230
Level 5
Credits 5
Version 1 |
Apply knowledge of the operations of the Human Rights Commission - Describe the functions and procedures of the complaints division of the Human Rights Commission
- Describe the role and proceedings of the Complaints Review Tribunal
- Define and apply the principles of natural justice relevant to the complaints process of the Human Rights Commission
- Apply knowledge of exceptions as defined in Part II of the Human Rights Act
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Learning Assessment Guide (PDF 56 KB) Provider(s): Reference Materials available: Website: Human Rights Commission |
Unit 19441
Level 6
Credits 10
Version 2 |
Prepare business plan and budget for a contact centre - Develop a business plan for a contact centre
- Develop a budget for a contact centre
- Review budget information for a contact centre
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Provider(s): Reference Materials available: |
Unit 19442
Level 5
Credits 8
Version 2 |
Manage the operation of a contact centre - Apply Erlang C traffic model to a contact centre
- Forecast traffic and CSR requirements for a contact centre
- Rectify situations that adversely affect service levels in a contact centre
- Explain call routing plans for a contact centre
- Explain the disaster recovery plan for a contact centre
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Provider(s): Reference Materials available: |
Unit 19443
Level 5
Credits 6
Version 3 |
Demonstrate knowledge of emerging and recent technology developments relevant to contact centres - Summarise emerging and recent technology developments and their impact on the contact centre industry.
- Prepare a business case for improvements to own contact centre through the use of either an emerging or a recent technology development.
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Provider(s): Reference Materials available: |
Unit 19444
Level 4
Credits 8
Version 1 |
Deliver group training sessions to adults - Prepare, deliver and review group training sessions to adults
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Provider(s): Reference Materials available: Book: - Allen, R. Train Smart: Perfect Training Every Time
- Kirkpatrick, D. Evaluating Training Programs
Video with Booklet: - The Impact Training & Presentation Skills Workshop
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Unit 19521
Level 4
Credits 5
Version 3 |
Explain the requirements of the Health and Safety in Employment (HSE) Act 1992 - Describe the intention and coverage of HSE legislation.
- Identify duties and responsibilities for health and safety in the workplace.
- Describe the health and safety documentation and systems used in the workplace.
- Identify the administration and enforcement provisions of the HSE Act.
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Provider(s): Reference Materials available: |
Unit 19588
Level 5
Credits 10
Version 1 |
Manage people, systems and resources professionally, ethically, and responsibly - Develop and explain a personal framework of professional, ethical, and socially responsible behaviour and practice
- Operate within a personal framework of professional, ethical, and socially responsible behaviour and practice
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Provider(s): Reference Materials available: Book: - Caroselli, M. The Business Ethics Activity Book
Big File: |
Unit 19895
Level 4
Credits 5
Version 2 |
Demonstrate knowledge of the structure and role of the State sector, Parliament and Government - Identify and describe the three branches of New Zealand's central government
- Explain the State sector and its components
- Explain the roles and procedures of Parliament
- Describe own organisation and explain its place and role in the State sector
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Provider(s): Reference Materials available: |
Unit 19898
Level 5
Credits 4
Version 1 |
Demonstrate knowledge of the relationships between the State sector, and Parliament and government - Describe the relationship between the State sector and parliament
- Describe the relationship between the State sector and government
- Identify and describe the relationship between own agency and that of other state sector agencies
- Identify and apply principles conventions and practice to a current activity, project or policy implementation in own agency
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Provider(s): Reference Materials available: |
Unit 19899
Level 4
Credits 3
Version 2 |
Describe the roles of central agencies and legislation that impact on the State sector - Describe the role of central agencies
- Explain the State Sector Act 1988 with reference to the State sector
- Explain the Human Rights Act 1993 and the New Zealand Bill of Rights Act 1990 with reference to the State sector
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Provider(s): Reference Materials available: Websites: |
Unit 19901
Level 3
Credits 4
Version 1 |
Demonstrate introductory knowledge of the State sector financial management system - Explain principles of State sector finance
- Describe conventions used in State sector finance
- Describe the legislative framework surrounding State sector finance
- Identify and describe key aspects of the State sector financial management system as they relate to a specific State sector organisation
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Provider(s): Reference Materials available: |
Unit 19902
Level 5
Credits 4
Version 1 |
Demonstrate knowledge of public finance - Explain principles of public sector finance
- Analyse trends in the development of public sector finance conventions
- Identify current practice in public sector finance in the context of a Public Service organisation
- Identify the key points of the Fiscal Responsibility Act 1994 and the Public Finance Act 1989
- Explain the role of the Office of the Controller and Auditor-General
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Provider(s): Reference Materials available: |
Unit 19906
Level 3
Credits 4
Version 4 |
Describe information and privacy legislation in relation to the State sector - Describe the Official Information Act 1982 in relation to the New Zealand State sector
- Describe the Privacy Act 1993 in relation to the New Zealand State sector
- Describe the Public Records Act 2005 in relation to the New Zealand State sector
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Provider(s): Reference Materials available: Booklet from Learning State (Sector Induction Programme): - For the Record: Handling Information in the State Sector
Websites: |
Unit 19907
Level 3
Credits 4
Version 2 |
Demonstrate knowledge of and use the government portal, agency website and intranet - Describe the purpose of the government portal and demonstrate how it can be used
- Describe legal and other issues in relation to use of information from government and own agency internet and intranet websites
- Describe own agency internet and intranet websites and demonstrate their use
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Provider(s): Reference Materials available: Booklet from Learning State (Sector Induction Programme): - Behind the Screens: Intranet & Internet
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Unit 19908
Level 6
Credits 5
Version 1 |
Provide services in challenging situations to public sector clients - Identify challenging situations and establish client needs
- Apply techniques for working successfully with challenging people to meet their needs
- Evaluate the effectiveness of the techniques used
This unit standard is designed for people who in the normal circumstances of their job must work with and provide services in challenging circumstances. |
Provider(s): Reference Materials available: |
