Unit Standard

Learning Resources

Unit 18145

Level 6
Credits 10
Version 1

Plan, implement, and manage a public consultation process with prescribed terms of reference.

Learners credited with this unit standard are able to:

• identify and define objectives for the consultation process,
• identify and interpret the context of the consultation and evaluate consultation models,
• select and evaluate a consultation process,
• select and implement a communications strategy,
• determine the resource requirements of the consultation process,
• implement the consultation process,
• evaluate and report on the consultation process.

Learning Assessment Guide (PDF 390 KB)

Unit 18203

Level 4
Credits 3
Version 3

Verify evidence for assessment for candidate.

Learners credited with this unit standard are able to:

• plan the verification process,
• verify candidate's evidence,
• complete verification documentation.

Learning Assessment Guide (PDF 385 KB)

Training providers:

PACT Training Consultants: www.pact.co.nz

Unit 18336

Level 4
Credits 5
Version 2

Demonstrate and apply knowledge of team-building skills.

Learners credited with this unit standard are able to:

• demonstrate knowledge of the processes of team building in the workplace,
• facilitate team-building processes in a workplace activity,
• review and evaluate workplace team-building processes in relation to the workplace.

Learning Assessment Guide (PDF 391 KB)

Training providers:

EMA Training Centre: www.ema.co.nz
Precision Training Ltd: www.precisiontraining.co.nz
Macquarie Training: www.mtrain.co.nz
People Power: www.peoplepower.co.nz

Reference material available:

Books:
Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management.
Harrington-Mackin, D. The Team Building Toolkit.
Blanchard, K. & Bowles, S. High Five - The Magic of Working Together.
Scannell, E.E. & Newstrom, J.W. Even More Games Trainers Play.

Video with Booklet:
Team Building.

Training Manual:
Indoor & Outdoor Team Development.

Unit 18337

Level 4
Credits 5
Version 2

Plan, organise, and evaluate training and development activities for a workplace team.

Learners credited with this unit standard are able to:

• determine training and development requirements for a specified workplace team,
• organise training and development activities for a specified workplace team,
• evaluate the effectiveness of the training and development activities.

Learning Assessment Guide (PDF 394 KB)

Training providers:

Precision Training: www.precisiontraining.co.nz

Reference material available:

Books:
Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management.
Reay, D. Planning a Training Strategy.
Burns, R. The Adult Learner at Work.

Training Manual:
Learning Needs Analysis.

Website:
NZ Association of Training and Development - links to NZ providers & other useful L&D sites: http://www.nzatd.org.nz/?id=29.

Unit 18338

Level 4
Credits 5
Version 2

Prepare and implement a project as a member of a project team.

Learners credited with this unit standard are able to:

• scope and plan a project as a member of a project team,
• implement the project as a member of a project team,
• review personal performance as a member of a project team.

Learning Assessment Guide (PDF 386 KB)

Training providers:

Macquarie Training: www.mtrain.co.nz
Leadership Development NZ: www.leadershipdevelopment.co.nz

Reference material available:

Book:
Gaynor, G.H What Every New Manager Needs to Know: Making a Successful Transition to Management.

Unit 18408

Level 3
Credits 3
Version 3

Demonstrate knowledge of fire and emergency warden duties in the workplace.

Learners credited with this unit standard are able to:

• demonstrate knowledge of evacuation requirements for a particular workplace or site,
• explain the duties of a Fire and Emergency Warden.

Learning Assessment Guide (PDF 368 KB)

Unit 18411

Level 4
Credits 6
Version 3

Explain organisational injury management procedures.

Learners credited with this unit standard are able to:

• explain the requirements of the Injury Prevention, Rehabilitation, and Compensation Act in relation to work related injuries and illnesses,
• explain workplace early reporting and intervention requirements in accordance with organisational and legislative requirements,
• describe the claim lodgement and rehabilitation process in terms of legislative and organisational requirements.

Learning Assessment Guide (PDF 408 KB)

Unit 18509

Level 4
Credits 6
Version 1

Demonstrate knowledge of the risk management process in the public sector.

Learners credited with this unit standard are able to:

• demonstrate knowledge of the philosophy and concept of risk management in the public sector,
• describe the risk management process in the public sector in terms of the Australia and New Zealand Standard for Risk Management,
• identify elements associated with the assembly of a risk management plan in the public sector in terms of the Australia and New Zealand Standard for Risk Management.

Learning Assessment Guide (PDF 374 KB)

Unit 18510

Level 3
Credits 5
Version 2

Process emergency service calls at an emergency response contact centre.

Learners credited with this unit standard are able to:

• receive and manage emergency calls,
• enter details of emergency calls into recording system,
• carry out emergency call follow-up procedures.

Learning Assessment Guide (PDF 81 KB)

Training providers:

Rapid Results: www.icontact.co.nz
Strive LTD: www.strive.co.nz
People Power: www.peoplepower.co.nz

Unit 18511

Level 3
Credits 5
Version 2

Dispatch resources from an emergency response contact centre in response to emergency service calls.

Learners credited with this unit standard are able to:

• allocate and dispatch resources to emergencies,
• communicate with resources dispatched to emergencies,
• carry out emergency dispatch follow-up procedures.

Learning Assessment Guide (PDF 391 KB)

Training providers:

Rapid Results: www.icontact.co.nz
Strive LTD: www.strive.co.nz
People Power: www.peoplepower.co.nz

Unit 18663

Level 2
Credits 4
Version 1

Demonstrate knowledge of and apply sustainable environmental management practices in the workplace.

Learners credited with this unit standard are able to:

• describe the effect of a human activity on the environment,
• demonstrate knowledge of the effect on the environment, of activities and practices in a specified workplace,
• take actions within a workplace that help to sustain and improve the environment.

Learning Assessment Guide (PDF 381 KB)

Unit 18664

Level 4
Credits 6
Version 2

Apply sustainable environmental management practices as a workplace supervisor.

Learners credited with this unit standard are able to:

• analyse the effect of human activity on the physical environment for a specified workplace,
• demonstrate knowledge of sustainable environmental management issues relevant to a supervisor for a specified workplace,
• promote and evaluate sustainable environmental management practices as a workplace supervisor for a specified workplace.

Learning Assessment Guide (PDF 394 KB)

Reference material available:

Book:
Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management.

Unit 18735

Level 2
Credits 3
Version 2

Create a simple website to meet the specifications of a given brief.

Learners credited with this unit standard are able to:

• plan a simple website to meet the specifications of a given brief,
• produce the website using a web-authoring application,
• evaluate the website.

Learning Assessment Guide (PDF 53 KB)

Unit 18743

Level 1
Credits 2
Version 2

Produce a spreadsheet from instructions.

Learners credited with this unit standard are able to:

Learning Assessment Guide (PDF 366 KB)

Unit 18748

Level 4
Credits 5
Version 3

Use a computer application to plan and monitor a project for an organisation.

Learners credited with this unit standard are able to:

• draft, modify, implement, monitor and evaluate a project plan, using a computer application.

Learning Assessment Guide (PDF 380 KB)

Unit 18756

Level 3
Credits 4
Version 3

Use and maintain a computer database for business reporting and decision making.

Learners credited with this unit standard are able to:

• demonstrate knowledge of database purpose and operation,
• prepare data for computer data entry,
• maintain organisation database,
• use database to report and maintain organisation information.

Learning Assessment Guide (PDF 381 KB)

Unit 19015

Level 4
Credits 3
Version 2

Carry out and report on financial analysis in a business operation.

Learners credited with this unit standard are able to:

• eemonstrate knowledge of financial analysis in a business operation,
• calculate ratios to provide measures in a business operation,
• report the results of financial analysis in a business operation.

Learning Assessment Guide (PDF 378 KB)

Unit 19020

Level 5
Credits 6
Version 2

Develop performance standards and monitor performance for a logistics operation.

Learners credited with this unit standard are able to:

• demonstrate knowledge of performance measurement in a logistics context,
• establish performance standards and monitoring systems for a logistics operation within the context of an organisation's business plan,
• apply the monitoring systems.

Learning Assessment Guide (PDF 385 KB)

Unit 19022

Level 6
Credits 12
Version 1

Manage human resources as a manager in a business operation.

Learners credited with this unit standard are able to:

• establish human resource requirements for a business operation,
• explain employer obligations and responsibilities,
• review organisational staff training policies and processes for a business operation for compliance with best practice,
• describe procedures for the recruitment, release, dismissal, and termination of individuals in a business operation.

This unit standard is for people who manage staff.

Learning Assessment Guide (PDF 394 KB)

Unit 19025

Level 4
Credits 7
Version 2

Demonstrate and apply knowledge of quality assurance in a business operation.

Learners credited with this unit standard are able to:

• explain concepts, systems, and principles of quality and quality assurance,
• identify the quality assurance requirements for a business operation,
• assess the quality assurance system of a business operation.

Learning Assessment Guide (PDF 381 KB)

Unit 19028

Level 5
Credits 5
Version 2

Contract for service in a business operation.

Learners credited with this unit standard are able to:

• describe the contractual relationship between the parties in a contract for service,
• develop a brief for a contract for service for a business operation,
• negotiate a contract for service for a business operation,
• manage a contract for service in a business operation.

Learning Assessment Guide (PDF 389 KB)

Unit 19030

Level 4
Credits 5
Version 2

Demonstrate knowledge of tendering, negotiating, and managing a contract in a business operation.

Learners credited with this unit standard are able to:

• demonstrate knowledge of competitive tendering procedures,
• demonstrate knowledge of contract negotiation and contract development in a business operation,
• demonstrate knowledge of managing a contract in a business operation.

Learning Assessment Guide (PDF 397 KB)

Reference material available:

Book:
Fisher, R. & Ury, W. Getting to Yes: Negotiating an Agreement Without Giving in.

Unit 19230

Level 5
Credits 5
Version 1

Apply knowledge of the operations of the Human Rights Commission.

Learners credited with this unit standard are able to:

• describe the functions and procedures of the complaints division of the Human Rights Commission,
• describe the role and proceedings of the Complaints Review Tribunal,
• define and apply the principles of natural justice relevant to the complaints process of the Human Rights Commission,
• apply knowledge of exceptions as defined in Part II of the Human Rights Act.

Learning Assessment Guide (PDF 56 KB)

Reference material available:

Website:
Human Rights Commission: http://www.hrc.co.nz/home/default.php.

Unit 19441

Level 6
Credits 10
Version 2

Prepare business plan and budget for a contact centre.

Learners credited with this unit standard are able to:

• develop a business plan for a contact centre,
• develop a budget for a contact centre,
• review budget information for a contact centre.

Learning Assessment Guide (PDF 380 KB)

Unit 19442

Level 5
Credits 8
Version 2

Manage the operation of a contact centre.

Learners credited with this unit standard are able to:

• apply Erlang C traffic model to a contact centre,
• forecast traffic and CSR requirements for a contact centre,
• rectify situations that adversely affect service levels in a contact centre,
• explain call routing plans for a contact centre,
• explain the disaster recovery plan for a contact centre.

Learning Assessment Guide (PDF 393 KB)

Unit 19443

Level 5
Credits 6
Version 3

Demonstrate knowledge of emerging and recent technology developments relevant to contact centres.

Learners credited with this unit standard are able to:

• summarise emerging and recent technology developments and their impact on the contact centre industry,
• prepare a business case for improvements to own contact centre through the use of either an emerging or a recent technology development.

Learning Assessment Guide (PDF 377 KB)

Unit 19444

Level 4
Credits 8
Version 1

Deliver group training sessions to adults.

Learners credited with this unit standard are able to:

• prepare, deliver and review group training sessions to adults.

Learning Assessment Guide (PDF 388 KB)

Training providers:

EMA Training Centre: www.ema.co.nz
PACT Training Consultants: www.pact.co.nz

Reference material available:

Books:
Allen, R. Train Smart: Perfect Training Every Time.
Kirkpatrick, D. Evaluating Training Programs.

Video with Booklet:
The Impact Training & Presentation Skills Workshop.

Unit 19521

Level 4
Credits 5
Version 3

Explain the requirements of the Health and Safety in Employment (HSE) Act 1992.

Learners credited with this unit standard are able to:

• describe the intention and coverage of HSE legislation,
• identify duties and responsibilities for health and safety in the workplace,
• describe the health and safety documentation and systems used in the workplace,
• identify the administration and enforcement provisions of the HSE Act.

Learning Assessment Guide (PDF 417 KB)

Unit 19588

Level 5
Credits 10
Version 1

Manage people, systems and resources professionally, ethically, and responsibly.

Learners credited with this unit standard are able to:

• develop and explain a personal framework of professional, ethical, and socially responsible behaviour and practice,
• operate within a personal framework of professional, ethical, and socially responsible behaviour and practice.

Learning Assessment Guide (PDF 384 KB)

Training providers:

PACT Training Consultants: www.pact.co.nz

Reference material available:

Book:
Caroselli, M. The Business Ethics Activity Book.

Training Manual:
First Time Leadership.

Unit 19895

Level 4
Credits 5
Version 2

Demonstrate knowledge of the structure and role of the State sector, Parliament and Government.

Learners credited with this unit standard are able to:

• identify and describe the three branches of New Zealand's central government,
• explain the State sector and its components,
• explain the roles and procedures of Parliament,
• describe own organisation and explain its place and role in the State sector.

Learning Assessment Guide (PDF 62 KB)

Unit 19898

Level 5
Credits 4
Version 1

Demonstrate knowledge of the relationships between the State sector, and Parliament and government.

Learners credited with this unit standard are able to:

• describe the relationship between the State sector and parliament,
• describe the relationship between the State sector and government,
• identify and describe the relationship between own agency and that of other state sector agencies,
• identify and apply principles conventions and practice to a current activity, project or policy implementation in own agency.

Learning Assessment Guide (PDF 419 KB)

Unit 19899

Level 4
Credits 3
Version 2

Describe the roles of central agencies and legislation that impact on the State sector.

Learners credited with this unit standard are able to:

• describe the role of central agencies,
• explain the State Sector Act 1988 with reference to the State sector,
• explain the Human Rights Act 1993 and the New Zealand Bill of Rights Act 1990 with reference to the State sector.

Learning Assessment Guide (PDF 385 KB)

Reference material available:

Websites:
www.govt.nz.
www.ssc.govt.nz.

Unit 19901

Level 3
Credits 4
Version 1

Demonstrate introductory knowledge of the State sector financial management system.

Learners credited with this unit standard are able to:

• explain principles of State sector finance,
• describe conventions used in State sector finance,
• describe the legislative framework surrounding State sector finance,
• identify and describe key aspects of the State sector financial management system as they relate to a specific State sector organisation.

Learning Assessment Guide (PDF 371 KB)b

Unit 19902

Level 5
Credits 4
Version 1

Demonstrate knowledge of public finance.

Learners credited with this unit standard are able to:

• explain principles of public sector finance,
• analyse trends in the development of public sector finance conventions,
• identify current practice in public sector finance in the context of a Public Service organisation,
• identify the key points of the Fiscal Responsibility Act 1994 and the Public Finance Act 1989,
• explain the role of the Office of the Controller and Auditor-General.

Learning Assessment Guide (PDF 372 KB)

Unit 19906

Level 3
Credits 4
Version 4

Describe information and privacy legislation in relation to the State sector.

Learners credited with this unit standard are able to:

• describe the Official Information Act 1982 in relation to the New Zealand State sector,
• describe the Privacy Act 1993 in relation to the New Zealand State sector,
• describe the Public Records Act 2005 in relation to the New Zealand State sector.

Learning Assessment Guide (PDF 380 KB)

Training providers:

Global Education Specialists LTD: http://globaleducationnz.web.com
Strive LTD: www.strive.co.nz
Red2Green www.red2green.co.nz
Horst Maczuga Seminars Ltd maczuga@xtra.co.nz

Reference material available:

Booklet from Learning State (Sector Induction Programme):
For the Record: Handling Information in the State Sector.

Website:
www.legislation.govt.nz.

Unit 19907

Level 3
Credits 4
Version 2

Demonstrate knowledge of and use the government portal, agency website and intranet.

Learners credited with this unit standard are able to:

• describe the purpose of the government portal and demonstrate how it can be used,
• describe legal and other issues in relation to use of information from government and own agency internet and intranet websites,
• describe own agency internet and intranet websites and demonstrate their use.

Learning Assessment Guide (PDF 384 KB)

Training providers:

Strive LTD: www.strive.co.nz

Reference material available:

Booklet from Learning State (Sector Induction Programme):
Behind the Screens: Intranet & Internet.

Unit 19908

Level 6
Credits 5
Version 1

Provide services in challenging situations to public sector clients.

Learners credited with this unit standard are able to:

• identify challenging situations and establish client needs,
• apply techniques for working successfully with challenging people to meet their needs,
• evaluate the effectiveness of the techniques used.

This unit standard is designed for people who in the normal circumstances of their job must work with and provide services in challenging circumstances.

Learning Assessment Guide (PDF 390 KB)