Unit Standard |
Details |
Learning Resources |
Unit 25052
Level 3
Credits 6
Version 1 |
Demonstrate knowledge of New Zealand's government and the State sector - Demonstrate knowledge of the main features of New Zealand's constitutional arrangements
- Describe the institutional mechanisms and legislation that protect the rights and interests of New Zealand citizens
- Describe the structure and role of New Zealand's government
- Describe the important features of the State sector and the machinery of government
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Provider(s): Reference Materials available: Booklet from Learning State (Sector Induction Programme): - Nuts & Bolts: Democracy & You
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Unit 25053
Level 6
Credits 6
Version 1 |
Demonstrate knowledge of leadership theory and style in a State sector context - Demonstrate knowledge of leadership theory, responsibilities, and leadership styles.
- Identify personal leadership style.
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Provider(s): Reference Materials available: |
Unit 25054
Level 6
Credits 6
Version 1 |
Demonstrate knowledge of leadership theory and style in a State sector context - Demonstrate knowledge of leadership theory, responsibilities, and leadership styles.
- Identify personal leadership style.
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Provider(s): Reference Materials available: |
Unit 25055
Level 5
Credits 5
Version 1 |
Explain and apply principles and practices for innovation in a State sector context - Identify and evaluate processes and methods to facilitate innovation within State sector organisations.
- Contribute to the development of a culture conducive to innovation.
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Provider(s): Reference Materials available: |
Unit 25056
Level 6
Credits 15
Version 1 |
Contribute to the development, implementation and review of business and strategic plans in a State sector organisation - Contribute to the business and strategic planning process in a State sector organisation.
- Develop business and strategic plans for the roleholder's area of responsibility in a State sector organisation.
- Implement the developed business and strategic plans in the roleholder's area of responsibility in a State sector organisation.
- Monitor and review the effectiveness of developed business and strategic plans and the implementation process.
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Provider(s): Reference Materials available: |
Unit 25057
Level 6
Credit 10
Version 1 |
Demonstrate and apply knowledge of EEO and diversity principles in a State sector organisation - Demonstrate knowledge of EEO and diversity principles and concepts.
- Contribute to the development, implementation and review of EEO and diversity plans in a State sector organisation.
- Contribute to the development of an environment which values equality and diversity as an asset within a State sector organisation.
- Promote action that incorporates diversity in the work team and/or group in a State sector organisation.
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Provider(s): Reference Materials available: |
Unit 25058
Level 6
Credits 10
Version 1 |
Foster and develop inter-agency operations and activity in the State sector - Foster, plan and develop inter-agency operations in the State sector
- Initiate and maintain key networks and relationships across the State sector
- Coordinate activities across agencies to achieve inter-agency operations
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Provider(s): Reference Materials available: |
Unit 25059
Level 6
Credits 4
Version 1 |
Deliver a State sector work related oral presentation to an audience - Plan a State sector work related presentation.
- Prepare a State sector work related presentation.
- Prepare delivery of a State sector work related presentation.
- Deliver a State sector work related presentation.
- Review a State sector work related presentation.
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Provider(s): Reference Materials available: |
Unit 25305
Level 4
Credits 3
Version 1 |
Demonstrate knowledge of quality monitoring in a contact centre - Demonstrate knowledge of quality monitoring in a contact centre
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Provider(s): Reference Materials available: |
Unit 25306
Level 4
Credits 4
Version 1 |
Monitor quality in a contact centre - Monitor quality in a contact centre
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Provider(s): Reference Materials available: |
Unit 25463
Level 5
Credits 10
Version 1 |
Manage a plan to achieve organisational objectives - Set, agree, and update objectives for the work team
- Develop a plan to achieve the objectives
- Source, allocate, and adjust resources to achieve the objectives
- Monitor and evaluate the effectiveness of the plan in achieving the objectives
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Provider(s): Reference Materials available: Book: - Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management, Ch 9
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Unit 25662
Level 2
Credits 3
Version 1 |
Use digital communications technologies - Explain the use of digital communications technologies
- Use digital communications technologies
- Manage digital communications technologies
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Provider(s): Reference Materials available: Book: - Mayo-Smith, D. Conquer your Email Overload
Booklet: - Exchange Messages Using Electronic Mail - Windows Mail 2007 - Learnkey Booklet 5941
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