Unit Standard

Learning Resources

Unit 25052

Level 3
Credits 6
Version 2

Demonstrate knowledge of New Zealand's government and the State sector.

Learners credited with this unit standard are able to:

• Describe the main features of New Zealand's constitutional arrangements,
• Describe the institutional mechanisms and legislation that protect the rights and interests of New Zealand citizens,
• Describe the structure and role of New Zealand's government,
• Describe the important features of the State sector and the machinery of government.

Learning Assessment Guide - version 2 (PDF 53 KB)

Learning Assessment Guide - version 1 available here

Provider(s):

Global Education Specialists LTD: http://globaleducationnz.web.com
Strive LTD: www.strive.co.nz
Red2Green www.red2green.co.nz
Horst Maczuga Seminars Ltd maczuga@xtra.co.nz

Reference Materials available:

Booklet from Learning State (Sector Induction Programme):
Nuts & Bolts: Democracy & You.

Unit 25053

Level 6
Credits 6
Version 1

Demonstrate knowledge of leadership theory and style in a State sector context.

Learners credited with this unit standard are able to:

• Demonstrate knowledge of leadership theory, responsibilities, and leadership styles,
• Identify personal leadership style.

Learning Assessment Guide (PDF 407 KB)

Unit 25054

Level 6
Credits 6
Version 1

Demonstrate knowledge of leadership theory and style in a State sector context.

Learners credited with this unit standard are able to:

• Demonstrate knowledge of leadership theory, responsibilities, and leadership styles,
• Identify personal leadership style.

Learning Assessment Guide (PDF 392 KB)

Unit 25055

Level 5
Credits 5
Version 1

Explain and apply principles and practices for innovation in a State sector context.

Learners credited with this unit standard are able to:

• Identify and evaluate processes and methods to facilitate innovation within State sector organisations,
• Contribute to the development of a culture conducive to innovation.

Learning Assessment Guide (PDF 396 KB)

Unit 25056

Level 6
Credits 15
Version 1

Contribute to the development, implementation and review of business and strategic plans in a State sector organisation.

Learners credited with this unit standard are able to:

• Contribute to the business and strategic planning process in a State sector organisation,
• Develop business and strategic plans for the roleholder's area of responsibility in a State sector organisation,
• Implement the developed business and strategic plans in the roleholder's area of responsibility in a State sector organisation,
• Monitor and review the effectiveness of developed business and strategic plans and the implementation process.

Learning Assessment Guide (PDF 437 KB)

Unit 25057

Level 6
Credit 10
Version 1

Demonstrate and apply knowledge of EEO and diversity principles in a State sector organisation.

Learners credited with this unit standard are able to:

• Demonstrate knowledge of EEO and diversity principles and concepts,
• Contribute to the development, implementation and review of EEO and diversity plans in a State sector organisation,
• Contribute to the development of an environment which values equality and diversity as an asset within a State sector organisation,
• Promote action that incorporates diversity in the work team and/or group in a State sector organisation.

Learning Assessment Guide (PDF 446 KB)

Unit 25058

Level 6
Credits 10
Version 1

Foster and develop inter-agency operations and activity in the State sector.

Learners credited with this unit standard are able to:

• Foster, plan and develop inter-agency operations in the State sector,
• Initiate and maintain key networks and relationships across the State sector,
• Coordinate activities across agencies to achieve inter-agency operations.

Learning Assessment Guide (PDF 399 KB)

Unit 25059

Level 6
Credits 4
Version 1

Deliver a State sector work related oral presentation to an audience.

Learners credited with this unit standard are able to:

• Plan a State sector work related presentation,
• Prepare a State sector work related presentation,
• Prepare delivery of a State sector work related presentation,
• Deliver a State sector work related presentation,
• Review a State sector work related presentation.

Learning Assessment Guide (PDF 404 KB)

Unit 25305

Level 4
Credits 3
Version 1

Demonstrate knowledge of quality monitoring in a contact centre.

Learners credited with this unit standard are able to:

• Demonstrate knowledge of quality monitoring in a contact centre.

Learning Assessment Guide (PDF 371 KB)

Provider(s):

Rapid Results: www.icontact.co.nz
Strive Ltd: www.strive.co.nz

Unit 25306

Level 4
Credits 4
Version 1

Monitor quality in a contact centre.

Learners credited with this unit standard are able to:

• Monitor quality in a contact centre.

Learning Assessment Guide (PDF 371 KB)

Provider(s):

Rapid Results: www.icontact.co.nz
Strive Ltd: www.strive.co.nz

Unit 25463

Level 5
Credits 10
Version 1

Manage a plan to achieve organisational objectives.

Learners credited with this unit standard are able to:

• Set, agree, and update objectives for the work team,
• Develop a plan to achieve the objectives,
• Source, allocate, and adjust resources to achieve the objectives,
• Monitor and evaluate the effectiveness of the plan in achieving the objectives.

Learning Assessment Guide (PDF 49 KB)

Provider(s):

Leadership Development NZ: www.leadershipdevelopment.co.nz
Precision Training: www.precisiontraining.co.nz

Reference Materials available:

Books:
Gaynor, G. What Every New Manager Needs to Know: Making a Successful Transition to Management, Ch 9.

Unit 25464

Level 6
Credits 10
Version 1

Develop a workplace strategy for managing delivery processes for learning and development for individuals and teams.

Learners credited with this unit standard are able to:

• Promote a supportive environment for workplace learning and development,
• Manage the processes for determining workplace learning and development needs,
• Monitor the implementation of the delivery processes for learning and development plans,
• Facilitate feedback from team members of effectiveness of workplace learning and
• Development processes implemented,
• Evaluate feedback on effectiveness of workplace learning and development outcomes.

Learning Assessment Guide (PDF 49 KB)

Reference Materials available:

Books:
Johnson, S. The One Minute Teacher: How to Teach Others to Teach Themselves.
Steinbach, R. On The Job Training: Preparing Employees For Success.
Steele, E. The Mentoring Handbook.

Booklet: 
Facilitate Individual Learning: Trainer, Coach, Mentor - TAFE Learner Guide TAAENV403A.

Training Manual:
Mentoring.
Introducing Mentoring in Your Organisation.
The Manager as Trainer, Coach & Guide.

DVD with Booklet:
Coaching to Clarify Expectations.

Unit 25662

Level 2
Credits 3
Version 1

Use digital communications technologies.

Learners credited with this unit standard are able to:

• Explain the use of digital communications technologies,
• Use digital communications technologies,
• Manage digital communications technologies.

Learning Assessment Guide (PDF 407 KB)

Reference Materials available:

Book:
Mayo-Smith, D. Conquer your Email Overload.

Booklet:
Exchange Messages Using Electronic Mail - Windows Mail 2007 - Learnkey Booklet 5941.